Evelyn Bledsoe
@evelynbledsoe
Customer-focused implementation and data specialist with 10+ years' experience.
What I'm looking for
I am a resourceful implementation specialist and data professional with over a decade of experience in customer service, data management, and software implementation. I excel at guiding clients through onboarding, system configuration, and data migration to achieve smooth transitions and measurable results.
In past roles I developed project plans with clear timelines, managed multiple concurrent projects, and delivered end-user training with post-training support. I have a track record of producing accurate, high-volume data entry and quality assurance outcomes while identifying process improvements through data-driven reporting.
As a promoted Subject Matter Expert, I coached and supported large teams, provided real-time assistance, and prepared performance and QA reports using Excel to inform leadership decisions. I am recognized for adaptability, attention to detail, and strong communication across technical and client-facing settings.
I seek roles where I can combine project coordination, client training, and process optimization to drive successful implementations and continuous improvement.
Experience
Work history, roles, and key accomplishments
Implementation Specialist
Nexbillpay
Jan 2024 - Apr 2025 (1 year 3 months)
Guided clients through system configuration, data migration, and process optimization to ensure smooth onboarding; developed project plans and delivered end-user training while managing multiple concurrent implementations.
Promoted to SME and coached 50+ agents while executing high-volume, accurate application data entry and performing QA to ensure protocol compliance; produced weekly performance reports and identified process improvements.
Resolved customer inquiries with accuracy and compliance to financial regulations, achieving consistent first-call resolution and ranking among top performers for satisfaction and productivity.
Customer Service Agent
SITEL
Aug 2007 - Jan 2010 (2 years 5 months)
Supervised and coached 15-20 agents, provided training and performance feedback, and resolved escalated billing and product inquiries while meeting quality standards.
Education
Degrees, certifications, and relevant coursework
Homewood High School
High School Diploma, General Studies
High School Diploma from Homewood High School completed in 2007.
Availability
Location
Authorized to work in
Salary expectations
Job categories
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