Open to opportunities

Richard Davis

@richarddavis4

I lead software implementations, client training, data migration, and post-launch support for healthcare and enterprise platforms.

United States

Message

What I'm looking for

I'm looking to lead customer-focused software implementations, training, system integration, and post-launch support while partnering with cross-functional teams to improve client outcomes.

I'm currently delivering virtual instructor-led training for Republic Services' nationwide Oracle-based system transition, while tracking divisional deliverables in Smartsheet. Previously, I partnered with development teams at Core Solutions to customize customer databases and manage work through Jira.

At CureMD and Greenway Health, I led software implementations from configuration and integration through data migration, client training, and post-launch support. I bring hands-on experience with CRM, EMR, SaaS platforms, project management, technical presentations, and customer-facing problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Implementation Trainer

Current

Insight Global

Dec 2025 - Present (9 months)

Delivered virtual instructor-led training sessions for groups of 10-30 on an Oracle-based system. Managed project progress and deliverables using SmartSheets.

virtual training Oracle Smartsheet Project Management

Implementation Consultant

Core Solutions Inc

Jul 2025 - Nov 2025 (4 months)

Customized databases for client needs and cooperated with development team. Used Jira, Google Office Suite, and AI tools to expedite tasks.

Jira Google Office Suite AI Tools Database Customization

Implementation Specialist

CureMD

Jun 2024 - Jul 2025 (1 year 1 month)

Led implementation projects from initiation to completion, managed cross-functional teams, and facilitated software installation and training. Spearheaded data migration and provided post-implementation support.

Project Management Software Installation Configuration System Integration Data Migration Troubleshooting

Implementation Consultant

Greenway Health

Nov 2018 - Jun 2024 (5 years 7 months)

Guided clients through implementation, trained users, assisted in data migration, and provided post-launch support. Collaborated with internal teams to relay client feedback.

Implementation Training Data Migration Troubleshooting client support Collaboration

Technical Support Representative

Greenway Health

Oct 2017 - Nov 2018 (1 year 1 month)

Answered phone calls, chat messages, and worked tickets supporting Level 1 and 2 troubleshooting. Updated Salesforce with client contacts and business-related intel.

Technical Support Troubleshooting Salesforce Customer Service

Service Industry Roles

Various

Jan 2009 - Dec 2017 (8 years 11 months)

Gained hands-on experience in customer service, multitasking, and problem-solving while working in various service roles. Developed strong communication skills and adaptability.

Customer Service Multitasking Problem Solving Communication Skills Communication Adaptability