RUPESH KADAM
@rupeshkadam
I build reliable cloud operations, automation, and service governance for banking, telecom, and enterprise platforms.
IndiaWhat I'm looking for
At Tech Mahindra supporting Verizon Communications, I lead SRE operations that maintain 99.9%+ availability for mission-critical systems. I improve reliability through SLIs, SLOs, monitoring, incident response, automation, Terraform, Kubernetes, and CI/CD delivery.
Across banking, payment gateway, telecom, and global enterprise environments, I’ve led service transformation, governance, onboarding workflows, and executive reporting. At Zensar supporting EBRD Bank, I improved onboarding cycle time by 35% and reduced repeat incidents by 40% through stronger dashboards, RCA, and process controls.
Experience
Work history, roles, and key accomplishments
Ensured 99.9%+ availability of mission-critical production systems by implementing reliability best practices. Led incident response, automation, and infrastructure as code initiatives.
Directed enterprise-wide IT delivery services for an international banking group, managing a $10M portfolio and 80+ staff. Improved onboarding transparency and cycle time by 35% and reduced repeat incidents by 40%.
Senior Support Engineer
Vidya Online Services
Mar 2015 - Dec 2020 (5 years 9 months)
Configured and managed payment gateway applications, provided single point of contact for IT service management, and monitored batch jobs and system processes.
Broadcast Engineer
Shree Advertising
Oct 2012 - Jan 2015 (2 years 3 months)
Managed client accounts, developed marketing strategies, and oversaw media planning and production of advertising materials.
Junior Engineer
VS Enterprises
Nov 2011 - Sep 2012 (10 months)
Supported production and assembly operations, quality control, and maintenance for Thermax.
Education
Degrees, certifications, and relevant coursework
ITIL
ITIL Foundation, IT Service Management
Earned the ITIL Foundation certification.
Oracle
Oracle Developer Certification, Database Development
Earned the Oracle Developer certification.
Government Polytechnic, Pune
Diploma, Metallurgical Engineering
Completed a Diploma in Metallurgical Engineering from Government Polytechnic, Pune.
Yashwantrao Chavan Maharashtra Open University
Bachelor of Arts, Arts
Earned a Bachelor of Arts degree from Yashwantrao Chavan Maharashtra Open University, Pune.
University of Pune
MBA, Business Analytics
Pursued an MBA in Business Analytics at the University of Pune.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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