At JPMorgan Chase & Co., I managed SRE efforts for high-scale services and maintained 99.995% uptime. I defined SLOs and SLIs across 15 microservices, reducing error budget burn by 50%.
I built self-healing Kubernetes clusters and automated SSL renewals for more than 1,000 servers with Python. I also created monitoring dashboards and alerts for applications using Grafana and Splunk.
I led incident response and root-cause analysis, improving MTTR from 75 minutes to 18 minutes through incident runbooks, real-time alerts, and blameless postmortems. I also supported business resiliency and disaster recovery testing across applications.
Earlier, I supported CyberArk privileged access at JPMorgan Chase & Co. and through Ampcus, including production support for vaulted accounts. At Indecomm Global Services and Tech Mahindra, I worked in production monitoring, access administration, and incident support.
