Rama Krishna Dokku
@ramakrishnadokku
Lead Systems Engineer specializing in mission-critical reliability, SRE, and infrastructure migrations.
IndiaWhat I'm looking for
I’m a Lead Systems Engineer with 12+ years supporting mission-critical tools and production platforms, with end-to-end ownership for reliability, availability, scalability, performance, and operational health. As a Lead Engineer/SRE for VIPER Operations–EAS at Comcast, I managed the EAS service lifecycle from CAP alert ingestion through origin services and CDN delivery, ensuring fault-tolerant, resilient delivery for major North American media customers.
I drive architectural improvements and operational maturity through migrations (including DASH-CIF), proactive monitoring, and automation workflows that reduce manual intervention and prevent recurring failures. I use Prometheus, Grafana, Splunk, and the ELK stack for production observability, lead root-cause investigations and incident response, and execute safe production changes such as deployments, patching, and SSL certificate lifecycle management.
Experience
Work history, roles, and key accomplishments
Owned production services end-to-end for the Emergency Alert System (EAS) platform, ensuring reliability, availability, scalability, performance, and operational health. Led monitoring, incident response, root cause analysis, and production changes including deployments, patching, and SSL certificate lifecycle management.
Installed, upgraded, configured, and administered SAP Data Services (BODS) and SAP Information Steward (BOIS) across Dev/QA/STG/Production environments. Performed monitoring, troubleshooting, performance tuning, scheduling, and 24x7 service delivery support for Data Services and Information Steward.
SAP Business Objects Administrator
FHLBI
Jul 2012 - Dec 2015 (3 years 5 months)
Installed, upgraded, configured, and administered SAP Data Services (BODS) and SAP Information Steward (BOIS) across Dev/QA/STG/Production environments. Performed monitoring, troubleshooting, performance tuning, scheduling, and 24x7 service delivery support for Data Services and Information Steward.
Graduate Assistant
Texas A&M University System
Jan 2011 - Dec 2011 (11 months)
Assisted the Computer Science Department with administrative responsibilities, scheduling, and departmental coordination. Supervised daily operations of the Computer Science Lab and provided technical support to students.
Managed Product Detail Pages, Merchant Accounts, and Merchant Web Stores to ensure accuracy and optimal product presentation across platforms. Collaborated with payments, merchant support, fraud investigations, and customer service teams to resolve seller-related issues and maintain policy compliance.
Education
Degrees, certifications, and relevant coursework
Texas A&M University
Master of Science, Computer Science
Earned a Master of Science (M.S.) in Computer Science from Texas A&M University in 2012.
Jawaharlal Nehru Technological University, Hyderabad
Bachelor of Technology, Electronics & Communications Engineering
Earned a Bachelor of Technology (B-Tech) in Electronics & Communications Engineering from JNTU Hyderabad in 2009.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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