Open to opportunities

Rukayat Yussuf

@rukayatyussuf

Message

Experienced Customer Service Executive with a passion for client satisfaction.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a communicative Customer Service Executive with extensive experience in solving problems and building strong client rapport. My career spans over a decade, during which I have consistently achieved high-volume call targets and demonstrated a dynamic and diligent approach to customer service. I pride myself on being an enthusiastic team player and a dedicated customer advocate.

Currently, I work at Integrity Shopper, where I provide product and service information to clients, ensuring they make informed decisions. My previous roles at FanMilk PLC and Easy Lease LTD have equipped me with the skills to manage customer inquiries, resolve complaints, and exceed service targets. I am committed to maintaining best practices and developing proactive strategies to enhance customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Integrity Shopper

Jan 2022 - Present (3 years 4 months)

As a Customer Service Executive, I provide product and service information to clients, assist with inquiries and complaints, and manage high volumes of inbound and outbound calls to ensure customer satisfaction.

CRM Software Customer Service Executive Assistant Microsoft Office Suite

Customer Service Executive

FanMilk PLC

Jun 2013 - Jul 2019 (6 years 1 month)

In my role as a Customer Service Executive, I greeted customers, resolved complaints, and advised management on service trends while exceeding service targets through proactive problem-solving.

Customer Service Microsoft Office Suite

Sales Representative

Easy Lease LTD.

Jul 2008 - Jun 2013 (4 years 11 months)

As a Sales Representative, I resolved customer concerns, generated new leads, and developed relationships with customers to drive sales and increase revenue through effective networking.

Microsoft Office Suite