Open to opportunities

Rudyard Joseph II Bermudez

@rudyardjosephiibermu

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Experienced executive assistant with a focus on quality and organization.

Philippines

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What I'm looking for

I am looking for a role that values organization and quality, offering opportunities for growth.

I am an experienced professional with a robust background in quality analysis, customer service, and executive support. As a Claims Quality Analyst, I ensured high standards by resolving production defects efficiently. My customer service experience includes effectively managing accounts and inquiries, while my executive support roles have honed my skills in calendar management, communication organization, administrative tasks, and travel coordination.

I bring a keen eye for detail, exceptional organizational abilities, and a steadfast commitment to excellence in every role. My experience as an Executive Assistant has equipped me with the skills to maintain organized email inboxes, prioritize important messages, and coordinate busy calendars to ensure optimal time management. I am dedicated to delivering high-quality support and fostering effective communication within teams.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Freelance

Feb 2023 - May 2024 (1 year 3 months)

Maintained an organized email inbox and prioritized important messages. Coordinated and managed busy calendars to ensure optimal time management. Handled paperwork, file management, document organization, and managed invoices, payments, and expense tracking.

Inbox Management Calendar Management Travel Management Administrative Support Project Coordination

Claims Quality Analyst

Optum Global Solutions

Jan 2017 - Dec 2020 (3 years 11 months)

Identified and remedied defects within the production process, ensuring high standards. Recommended, implemented, and monitored preventative and corrective actions to achieve quality assurance standards. Ensured user expectations were met during the testing process, utilizing familiarity with as400 and RxConstruct.

Quality Assurance Production Defect Resolution Testing AS 400 RxConstruct

Customer Service Representative

Sykes

Jan 2011 - Dec 2017 (6 years 11 months)

Managed customer accounts and recorded information accurately. Answered queries about billing, subscriptions, and ongoing promotions. Handled customer complaints and provided appropriate solutions and alternatives.

Customer Service Account Management Billing Customer Support Communication

Education

Degrees, certifications, and relevant coursework

Holy Name University

Bachelor of Science in Nursing, Nursing

Completed a comprehensive curriculum focused on nursing principles and practices. Gained foundational knowledge and practical skills essential for a career in healthcare.