Jenevev Sumanting
@jenevevsumanting
Executive Assistant | General Virtual Assistant
What I'm looking for
Throughout my career, I’ve supported executives and teams by ensuring that all aspects of their day-to-day operations run smoothly. With experience in managing calendars, organizing travel plans, and providing customer support, I excel at balancing multiple tasks while maintaining high standards of professionalism and attention to detail. I’ve worked on numerous projects, including implementing systems that improved communication and response times for customer service teams, which led to increased customer satisfaction.
I’m particularly passionate about improving workflows and problem-solving, making me highly effective at adapting to new challenges. Whether it’s handling high-volume emails or coordinating complex schedules, I thrive on finding solutions that optimize efficiency. I’m currently seeking opportunities where I can leverage my organizational skills, proactive mindset, and passion for customer service to make a meaningful impact.
Let’s connect and explore how I can help streamline operations and drive success within your team!
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Concentrix CVG
May 2022 - Nov 2024 (2 years 6 months)
Provided technical support for Microsoft products, assisting customers with installation, troubleshooting, and ensuring software updates. Achieved high customer satisfaction scores by resolving issues efficiently and effectively.
Escalation Team Specialist
Teleperformance SE
Jan 2022 - Apr 2022 (3 months)
Handled billing inquiries and disputes, coordinated urgent medical appointments, and ensured compliance with HIPAA regulations. Improved resolution times through clear communication and streamlined processes.
Customer Service Representative
Unknown
Jul 2021 - Jan 2022 (6 months)
Provided information on healthcare services, verified insurance details, and collected patient data, leading to improved accuracy and reduced call transfers. Enhanced patient experience through effective communication.
Education
Degrees, certifications, and relevant coursework
Benedicto College
Information and Communication Technology
Benedicto College provided a comprehensive education focusing on administrative work and information technology, equipping students with skills in research, lead generation, appointment setting, data entry, and customer support.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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