Open to opportunities

Erol Vasquez

@erolvasquez

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Experienced executive assistant specializing in calendar, travel, and operational efficiency.

Philippines

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What I'm looking for

I seek a role providing high-level executive support where I can optimize calendars, streamline operations, manage travel, and contribute to process improvements in a collaborative culture.

I am an experienced Executive Assistant who supports C-level leaders with complex calendar management, international travel coordination across multiple time zones, and confidential document handling. I consistently improve scheduling efficiency and decision-making through clear, concise executive communications and polished presentations.

Over several years in remote and in-office roles, I implemented task and document management systems that reduced scheduling conflicts by 25%, enhanced decision accuracy by 30%, and lowered procurement delays by 15%. I also mentored junior advisors, improved support KPIs, and maintained high customer satisfaction in technical support roles.

I bring strong technical proficiency in Microsoft Office, Google Workspace, Asana, Trello, Notion and communication tools like Slack and Zoom, combined with a practical focus on process improvement, vendor management, and cross-functional collaboration to keep executives focused on strategic priorities.

Experience

Work history, roles, and key accomplishments

Current

Remote Executive Assistant

Current

Freelance

Mar 2020 - Present (5 years 7 months)

Provided high-level support to C-level clients by managing complex calendars and cross-continental travel logistics, reducing scheduling conflicts by 25% and improving decision-making accuracy by 30% through executive communications and reports.

Travel Coordination Document Management Vendor Management Process Optimization

Technical Service Advisor

Concentrix

Jul 2019 - Mar 2020 (8 months)

Provided technical and administrative support, managed escalations and 50+ monthly service tickets, improved support response time by 20% and maintained a 95% customer satisfaction rating.

Technical Support CRM Ticketing Systems Escalation Management Customer Satisfaction Workflow Optimization

Sales and Marketing Executive

SGI Philippines General Insurance Co. Inc.

May 2018 - Dec 2018 (7 months)

Coordinated client and sales team meetings, managed client correspondence and database records to ensure 100% on-time report submissions, and ran product training that improved team productivity by 20%.

Sales Support Client Communication Database Management Training Delivery Report Preparation Event Planning

Stockman

Watsons

May 2017 - Apr 2018 (11 months)

Managed store stock operations and inventory tasks to support retail operations between May 2017 and April 2018.

Inventory Management stock replenishment Merchandising Record keeping Retail Operations Time Management Teamwork

Technical Service Advisor

Transcosmos Information Systems Inc.

Apr 2016 - Aug 2017 (1 year 4 months)

Mentored junior advisors and documented SOPs to streamline support processes, increasing call handling efficiency by 20% and improving team KPIs by 15% through collaboration with QA.

Mentoring KPIs Process Improvement Technical Support

Customer Service Representative

Transcom

Apr 2016 - Aug 2017 (1 year 4 months)

Handled over 100 daily customer interactions, improving resolution speed by 25% while providing product information, processing transactions, and logging feedback for service improvements.

Customer Service Transaction Processing CRM Multitasking