Open to opportunities

Shawn Go

@shawngo

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Dedicated professional seeking opportunities to enhance skills and knowledge.

Philippines

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What I'm looking for

I am looking for a role that offers opportunities for personal growth and diverse experiences in a supportive company culture.

I am a proactive freelancer with a strong background in providing high-level administrative support. My experience includes managing executives' schedules, organizing meetings, and fostering positive relationships with clients and team members. I pride myself on my effective communication and organizational skills, which have been instrumental in my success.

Throughout my career, I have collaborated with various professionals, particularly in the healthcare and e-commerce sectors, to streamline operations and enhance customer engagement. My ability to handle sensitive information with discretion and maintain confidentiality has earned me recognition in my roles. I am committed to continuous personal growth and am eager to contribute to a dynamic company environment.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Innocentrix Philippines

Mar 2024 - Present (1 year 4 months)

Managed executives' schedules, ensuring efficient organization of meetings and appointments while acting as the primary contact for internal and external communications. Handled sensitive information with discretion, coordinated travel arrangements, and organized company events to enhance team collaboration.

Scheduling Communication Confidentiality Travel Coordination Event Planning Administrative Support Relationship Management

Freelancer (Outsourced)

Self Employed

Jan 2022 - Present (3 years 6 months)

Delivered comprehensive administrative and operational support for diverse projects, strictly adhering to confidentiality agreements. Collaborated with healthcare professionals to streamline patient communication and appointments, and assisted e-commerce businesses in managing customer inquiries and optimizing online sales processes.

Administrative Support Confidentiality Customer Engagement Customer Retention

Customer Service Representative

Sykes Asia Inc.

May 2021 - Present (4 years 2 months)

Managed high volumes of outbound calls, consistently delivering exceptional customer service by assessing customer needs and providing appropriate solutions. Built strong relationships through effective communication and maintained accurate records of all customer interactions and transactions.

Customer Service Outbound Calling Problem Solving Relationship Building Communication Data Entry

Human Resource Intern

Interior Crafts of the Islands Inc.

Dec 2019 - Present (5 years 7 months)

Conducted initial interviews and employee profiling to support recruitment efforts, while organizing and maintaining employee records, including 201 files. Assisted in various administrative tasks and coordinated company events, also handling customer complaints with timely resolutions and follow-ups.

Recruitment Interviewing Event Coordination

Education

Degrees, certifications, and relevant coursework

University of San Jose Recoletos

Bachelor's Degree, Human Resource Development Management

Focused studies on the principles and practices of Human Resource Development Management. Gained expertise in areas such as talent acquisition, employee relations, and organizational development.