Shawn Go
@shawngo
Dedicated professional seeking opportunities to enhance skills and knowledge.
What I'm looking for
I am a proactive freelancer with a strong background in providing high-level administrative support. My experience includes managing executives' schedules, organizing meetings, and fostering positive relationships with clients and team members. I pride myself on my effective communication and organizational skills, which have been instrumental in my success.
Throughout my career, I have collaborated with various professionals, particularly in the healthcare and e-commerce sectors, to streamline operations and enhance customer engagement. My ability to handle sensitive information with discretion and maintain confidentiality has earned me recognition in my roles. I am committed to continuous personal growth and am eager to contribute to a dynamic company environment.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Innocentrix Philippines
Mar 2024 - Present (1 year 4 months)
Managed executives' schedules, ensuring efficient organization of meetings and appointments while acting as the primary contact for internal and external communications. Handled sensitive information with discretion, coordinated travel arrangements, and organized company events to enhance team collaboration.
Freelancer (Outsourced)
Self Employed
Jan 2022 - Present (3 years 6 months)
Delivered comprehensive administrative and operational support for diverse projects, strictly adhering to confidentiality agreements. Collaborated with healthcare professionals to streamline patient communication and appointments, and assisted e-commerce businesses in managing customer inquiries and optimizing online sales processes.
Customer Service Representative
Sykes Asia Inc.
May 2021 - Present (4 years 2 months)
Managed high volumes of outbound calls, consistently delivering exceptional customer service by assessing customer needs and providing appropriate solutions. Built strong relationships through effective communication and maintained accurate records of all customer interactions and transactions.
Human Resource Intern
Interior Crafts of the Islands Inc.
Dec 2019 - Present (5 years 7 months)
Conducted initial interviews and employee profiling to support recruitment efforts, while organizing and maintaining employee records, including 201 files. Assisted in various administrative tasks and coordinated company events, also handling customer complaints with timely resolutions and follow-ups.
Education
Degrees, certifications, and relevant coursework
University of San Jose Recoletos
Bachelor's Degree, Human Resource Development Management
Focused studies on the principles and practices of Human Resource Development Management. Gained expertise in areas such as talent acquisition, employee relations, and organizational development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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