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Daebriel Natalie BacusDB
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Daebriel Natalie Bacus

@daebrielnataliebacus

Executive Assistant at FYI Software Pty Ltd who supported the CEO and CTO across time zones.

Philippines
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At FYI Software Pty Ltd, I directly supported the CEO and CTO by managing complex calendars, inboxes, and executive priorities across time zones. I also coordinated travel and prepared executive presentations and briefing materials.

At Smartsourcing, Inc., I managed operational meetings and prepared leadership reports. I maintained campaign records in CRM systems and prepared end-of-month expense reports through Concur.

At C&Z Construction/Recruiting Caddies, I created SOPs and process maps used company-wide. I also managed CRM and ATS records and supported recruitment, onboarding, and outsourcing processes.

Across my executive support work, I’ve coordinated leadership meetings, documented processes, and prepared research and reports. My experience also includes customer service, claims support, and business operations.

Experience

Work history, roles, and key accomplishments

TE

Customer Service Associate

TechMahindra

Apr 2016 - Jul 2016 (3 months)

Answered customer inquiries on products and services. Assisted customers on billing issues, offered additional services, and de-escalated customers who are requesting to cancel services.

Education

Degrees, certifications, and relevant coursework

University of San Carlos logoUC

University of San Carlos

Bachelor of Science, Psychology

2012 - 2015

Bachelor of Science in Psychology from the University of San Carlos from 2012 to 2015.

Cebu Normal University logoCU

Cebu Normal University

High School, High School

2008 - 2012

High School education from Cebu Normal University from 2008 to 2012.

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