TJTayla Jade
@taylajade
I am a customer-focused sales and customer service professional.
South AfricaWhat I'm looking for
I am a customer-focused sales and customer service professional with progressive experience in promotions, retail sales, call-centre operations and financial services. I have worked as a Sales Consultant, Team Leader (Sales Department), PA and Administrator, handling inbound calls, VAS, escalations, credit override and bank approval processes.
I am a strong, dynamic quick learner who performs well under pressure and both independently and in teams. My background in Marketing Communications and hands-on client care work drives my focus on improving customer satisfaction and delivering measurable sales results.
Experience
Work history, roles, and key accomplishments
Inbound Agent / VAS Agent
Matrix Mixtelematics
Jul 2023 - May 2024 (10 months)
Served as inbound and VAS agent handling customer care, escalations, credit-override approvals and client query resolution.
Sales Consultant
A1 Financial Services
Sep 2020 - Jun 2022 (1 year 9 months)
Advised clients on financial products and executed sales processes to grow the client base.
Administrator
KZR
Jun 2020 - Feb 2021 (8 months)
Handled administrative duties, maintained records and supported operational workflows to ensure office efficiency.
Team Leader (Sales)
The Unlimited
Nov 2019 - Sep 2020 (10 months)
Led the sales team, coached staff and drove performance to achieve departmental objectives.
Sales Consultant
Clientele
Mar 2019 - Nov 2019 (8 months)
Performed direct sales and client advisory to meet targets and identify customer needs.
Personal Assistant
Khunjulwa Marketing Services
Sep 2018 - Mar 2019 (6 months)
Managed executive schedules, coordinated communication and supported administrative tasks to streamline operations.
Promotions / Customer Service
Nokia
Feb 2017 - Sep 2018 (1 year 7 months)
Executed promotions and provided customer service, handling customer inquiries and supporting sales activities across channels.
Education
Degrees, certifications, and relevant coursework
CCCentral Johannesburg College
Marketing Communications, Marketing Communications
Completed a Marketing Communications course covering Advertising, Math Literacy, Call Centre Operations, Life Orientation, and English in 2016.
Lancea Vale Senior Secondary School
National Senior Certificate, General Secondary Education
Completed Grade 12 (National Senior Certificate) with subjects including Geography, History, English, Afrikaans, and Life Science in 2013.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
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