Open to opportunities

Mbali Ntshingila

@mbalintshingila

Message

I am a customer-focused professional with 6+ years in support and administration.

South Africa

Message

What I'm looking for

I seek a mid-level customer service or administrative role focused on CRM-driven operations, accurate order and collections management, collaborative team culture, clear SLAs, and opportunities to apply my accounting studies for growth.

I am a customer-focused professional with over 6 years' experience in customer service, sales support, and administrative roles across telecommunications, insurance, and retail. I manage export and order processing, client liaison, and ensure service delivery excellence.

I am proficient in CRM systems, SAGE, Microsoft Office (Excel, Word, Outlook) and Google Workspace, and I maintain accurate records while managing queries and SLA-driven escalations.

I am currently pursuing a Bachelor of Accounting (UNISA, in progress 2024) to complement my operational foundation. I seek roles where I can contribute to efficient customer operations, collections, and administrative excellence.

Experience

Work history, roles, and key accomplishments

Current

Administrative Support

Current

Affinity Life Limited

Oct 2024 - Present (10 months)

Manage live chat inquiries, escalate technical and policy issues to relevant teams, and monitor collections and payment status to ensure timely order follow-up and accurate documentation.

Live Chat CRM Collections Management Payments Processing Documentation Management Microsoft Office Communication

Customer Care Agent

Affinity Life Limited

Dec 2023 - Sep 2024 (9 months)

Handled phone and email support for life, health, and funeral products, resolved customer complaints within SLA timelines, and maintained accurate policy payment records to support service delivery.

Customer Support SLA Management CRM Phone Support Email Communication Data Entry

Customer Service & Sales Representative

MTN South Africa

Mar 2019 - Dec 2022 (3 years 9 months)

Captured and processed customer orders, upsold services based on client needs, and resolved high-volume queries and escalations while maintaining CRM updates and meeting SLA targets.

Order Processing Upselling CRM SLA Management Sales Support Data Entry Customer Retention

Store Host

Retail Store

Oct 2018 - Jan 2019 (3 months)

Directed customers to appropriate service consultants, assisted with back-office stock checks, and supported customer queries to improve in-store service efficiency.

Customer Service Stock Management CRM Communication Multitasking

Receptionist

Godisanang Recruitment

Jun 2017 - Oct 2018 (1 year 4 months)

Managed front-desk responsibilities, handled incoming calls and internal communication, scheduled appointments, and performed accurate data capturing to support operations.

Scheduling Data Entry Internal Communications Microsoft Office