I am an experienced customer support professional based in Lisbon, Portugal. Throughout my career, I have worked with various brands and platforms, providing exceptional support to customers. At FARFETCH NewGuardsGroup, I assisted customers with a wide range of issues, including shipping, online errors, and refunds. During my time at TELEPERFORMANCE, I specialized in advertising-related support for Facebook, helping customers manage their accounts and resolve technical issues.
One of my most notable experiences was working as a Game Master for Blizzard, providing customer support for video game-related queries. I also handled refunds and technical issues, ensuring a seamless gaming experience for users. Additionally, I have worked as a customer support agent for Airbnb, mediating between hosts and guests and providing solutions for various services.
Alongside my customer support roles, I have pursued my passion for programming and digital art. I have completed courses in Java, HTML, and C++, as well as workshops in digital 2D and 3D art. I have gained valuable insights from renowned companies in the animation industry, such as Disney, Pixar, and CDPR. My proficiency in software like Zbrush, Adobe Photoshop, Maya, and Substance Painter allows me to create stunning digital artwork. I have also honed my skills through courses and mentorship in digital painting and Unreal Engine.
