Looking for a job

Leandra Severino

@leandraseverino

Message

Experienced customer support agent, always eager to evolve.

Portugal

Message

What I'm looking for

I’m looking for a role where I can keep evolving, combine customer support strength with technical problem-solving, and build real value through clear communication, structured quality, and reliable execution—ideally alongside my Full-Stack Web Developer path.

I am a dedicated professional with approximately 5 years of experience in customer support and call center roles, including quality analysis. I have worked with major brands like Airbnb and DisneyPlus, demonstrating strong troubleshooting and communication skills. Additionally, I have agricultural experience in France, showcasing my versatility and work ethic. Fluent in English and French, I excel in providing professional, empathetic support and maintaining high performance standards.

Experience

Work history, roles, and key accomplishments

Subculture Activist

Beja-Vu

Aug 2023 - Jan 2026 (2 years 5 months)

Managed event operations and site administration, including housekeeping and supporting day-to-day activities. Also worked as a barista and assisted with coordination during events.

Event Management Administration Housekeeping Customer Service Barista Time Management

Customer Support & Tech Support

Webhelp

Nov 2022 - May 2023 (6 months)

Provided customer support for the French market for Younited/Disneyplus via calls, emails, and messages. Resolved technical issues by reporting bugs, troubleshooting, and escalating when needed.

Customer Support Technical Support Bug Reporting Troubleshooting Customer Escalation French Market Support Communication

Customer Support Quality Analyst

Sitel

Jun 2019 - Jan 2022 (2 years 7 months)

Supported Airbnb users for the French market while internal company communication was conducted in English. Made decisions regarding Terms of Service, evaluated dialogue quality using rubrics, and delivered Zoom workshops to improve service quality.

Customer Support Quality Analysis Terms Of Service Decisions Workshop Facilitation English Communication