Open to opportunities

Ruben Viegas

@rubenviegas1

Operational safety and content review specialist blending analytical QA with C++ game-engine development and creative digital art.

Portugal

Message

What I'm looking for

I’m looking for a role that blends operational safety/content review and customer operations with strong analytical QA and technical problem-solving—where I can use tools like Jira/Salesforce and bring my C++ game-engine mindset.

I’m a detail-oriented operational professional with experience in content review, data labeling, and quality assurance for global brands. In safety investigations, I review and investigate cases related to policy violations and account deactivations, and I’ve also trained new employees for the position.

I bring a strong analytical mindset alongside an artistic background in digital art, and I combine it with technical work in C++. I’m actively developing a custom game engine using an ECS architecture with Vulkan and Jolt backends, and I use machine learning and LLM research approaches for computation-heavy exploration that isn’t feasible for real-time games without complex neural networks.

Experience

Work history, roles, and key accomplishments

Brands Support - Inbound

Farfetch NewGuardsGroup

Jan 2021 - Jan 2022 (1 year)

Provided inbound customer support across multiple brands, assisting with shipping issues, online errors, and refunds.

Customer Support Inbound Support Shipping Error Resolution Refunds

Blizzard Customer Support

Blizzard

Jan 2020 - Jan 2021 (1 year)

Provided video game customer support as a game master for Blizzard. Also handled refunds and technical issues.

Game Master Support Refunds Customer Operations

Airbnb Customer Support

Sitel

Jan 2016 - Jan 2018 (2 years)

Mediated between Airbnb hosts and guests, advising on services and providing solutions. Also managed financial aspects related to cases.

Customer Support Médiation Host Guest Disputes Service Advice

Safety Investigations Specialist II

Uber

Jan 2025 - Present (1 year 6 months)

Reviewed and investigated cases related to policy violations and account deactivations. Trained new employees for the role and performed content review tasks.

And Policy Violations Content Review Training Quality Assurance