I'm seeking a technical role—like Technical Support Engineer, QA, or Junior Tech Artist—to move beyond traditional customer service. I combine strong problem-solving skills with hands-on technical experience building Python (PyQt6) applications and managing 3D pipelines (Blender, Unity). I want to leverage my analytical mindset to solve complex software issues in a tech-driven team.
Looking for a job
Eduardo Santos
@eddysantos
Remote professional combining customer support expertise with 3D art and technical skills to solve problems in fast-paced digital environments.
PortugalWhat I'm looking for
I am a versatile and remote-ready professional with a unique blend of customer support expertise and technical problem-solving capabilities.
Most recently, I provided remote customer support for Booking.com, handling international client requests via internal ticketing systems and meeting strict quality standards in a fast-paced environment. I have a proven track record in front-desk and back-office operations across different businesses, ensuring smooth workflows, resolving issues independently, and maintaining high levels of client satisfaction.
Beyond my support experience, I have a strong technical and creative foundation. I actively work with software pipelines, local-first architectures (Python, PyQt6), and 3D asset creation using tools like Blender, Unity, and ZBrush. This background gives me an analytical mindset and a high degree of comfort when adapting to new digital tools and complex workflows.
Fully proficient in English and native in Portuguese, I am highly organized and thrive when working independently. I bring reliability, precise communication, and a tech-forward approach to every team I join.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Booking.com
Jan 2022 - Dec 2023 (1 year 11 months)
Provided customer support and administrative assistance to Booking.com customers, resolving inquiries and maintaining service quality. Handled customer requests and followed structured processes to ensure high standards.
Education
Degrees, certifications, and relevant coursework
Master D
Professional Training Certification, 3D & Art for Video Games
2021 - 2022
Activities and societies: 3D Modeling, Texturing, Game Asset Optimization
Specialized professional training focused on video game art pipelines, including high-poly to low-poly modeling, UV mapping, texturing, and asset integration into game engines.
Universidade Europeia
Games & Apps Development
2015 - 2018
Activities and societies: Game Jams, 3D Asset Pipelines, Software Prototyping
Focused on software architecture, game design, and digital asset pipelines. Developed practical applications and interactive environments using modern programming and design tools.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PortugalAuthorized to work in
Salary expectations
20k-35k EUR
Social media
Job categories
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