Collections professional seeking remote roles. Dedicated to optimizing account recovery while maintaining positive customer relations. Looking to join an organization that offers continuous skill development and long-term career growth into broader responsibilities.
Open to opportunities
Roxanne Smith
@roxannesmith2
Base on my 9 years experience with Teleperformance and Conduent I specialize in strategic payment solutions to assist with customer liability.
JamaicaWhat I'm looking for
With my expertise with collection debt experience with Teleperformance (5 years) and Conduent (4 years) experts in building custom arrangement that balance recovery targets with customer retention in high performance whether that structured long time or one time solution to assist customers.
Experience
Work history, roles, and key accomplishments
Current
I'm currently working as a debt collecting agent with over 9 years experience.
Current
● Manage automotive financing accounts, reinforcing urgency to maintain positive
collections status.
● Negotiate payment arrangements and process account adjustments (extensions, due
date changes) to support customer retention and compliance.
Current
Manage inbound and outbound customer interactions concerning automotive financing accounts, providing accurate and solutions-focused assistance. Assess customer circumstances and arrange payment plans, extensions, and due-date changes to support account resolution.
● Collected on payday loan accounts, assisting clients with tailored payment solutions.
● Applied tools such as extensions and due date changes to sustain positive
repayment outcomes.
● Handled inbound and outbound calls for automotive financing collections.
● Supported clients with flexible repayment options, consistently meeting performance
targets.
● Delivered customer support for card services, discounts, and account inquiries.
● Assisted with soft collections, resolving client concerns while maintaining satisfaction.
And negotiated on payment plan arrangements.
● Provided high-quality guest service, ensuring maximum satisfaction through attentive
interaction.
● Maintained professional standards and a clean, organized work environment.
● Ensured compliance with food hygiene standards.
● Did special training requirement to accommodate special guest requests efficiently.
Education
Degrees, certifications, and relevant coursework
KA
Kenilworth heart academy
Level 1 culinary heart academy, Culinary
2004 - 2005
SS
St James high school
Certification credit
1998 - 2003
SS
St James High School
High School Diploma, General Studies
Attended St James High School, located on Barracks Road in Kenilworth.
SB
Sandals Montego Bay
Certificate of Completion, Hospitality
Completed a hospitality training programme certified by HEART Trust.
SS
St. James High School
Certificate of School Leaving, General Studies
Received a Certificate of School Leaving.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
JamaicaAuthorized to work in
Salary expectations
0-0 USD
Social media
Job categories
Administrative AssistantDebt Recovery CollectorCustomer ServiceCall Center RepresentativeCustomer Support SpecialistGuest Services RepresentativeCollections AgentCollections SpecialistCollections AssociateCollections ClerkCollections OfficerCollections AnalystCredit Collections SpecialistAccount Resolution SpecialistHospitality SpecialistRestaurant ServerChefSenior Collections Specialist
Skills
SalesforceMicrosoft OfficeExcelDebt CollectionCustomer SupportCustomer ExperienceCustomer ServiceCustomer SatisfactionCustomer Service OperationsCommunication SkillsNegotiationConsultingCritical ThinkingProblem SolvingCoordinationTypingWiFiPrivate DiningCasual DiningCustomer EngagementFood HygieneAttentiveClient RelationsConflict ResolutionCustomer RetentionProfessional communicationEmpathyActive ListeningDelinquencyEducation On Payment PlansAccount Follow upHard CollectionsHigh Call Volume ExperienceMultitaskingPerformance GoalsCollaborationSupervisionGuest Servicesafety standardsAutomotive FinanceTact
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