Everlette Gordon

Managed an arrears portfolio of approximately 200 customers per month, ensuring timely follow-ups and proactive account resolutions. Consistently reduced the arrears portfolio by 20% monthly by meeting and exceeding assigned collection targets.

Contacted approximately 20 customers per day to request outstanding loan documents while providing professional, consistent service. Prepared approximately 15 loan security documents per day for Motor Vehicle loans, ensuring completeness and compliance.

Managed an arrears portfolio of approximately 150 customers per month, ensuring timely follow-ups and resolutions. Collaborated with delinquent clients to reduce arrears by 80% monthly through customized repayment plans.

Conducted preliminary assessments with approximately thirty customers per day to ascertain their eligibility and creditworthiness. Delivered personalized onboarding for approximately sixty clients per month, increasing the client portfolio.

Interacted face-to-face with customers regarding wine and liquor queries. Conducted sale transactions with customers.

Provided information regarding produce to customers. Prepared fresh fruits and vegetables daily for sale.

Answered approximately two hundred incoming calls daily in a friendly and courteous manner. Utilized problem-solving skills to resolve customer inquiries and disputes.

Grade: 3.16

Completed a Bachelor of Business Administration degree with a focus on Finance and Banking, complemented by a minor in Human Resource Management. Achieved a GPA of 3.16, demonstrating strong academic performance in business and financial principles.