Anna Mclarty

I’m a results-driven customer service and collections professional with more than four years of experience supporting customers in fast-paced call center, retail, and service environments. I’m known for professionalism, clear communication, and consistently meeting productivity targets.

As a Customer Collection Representative at Iterum Connections (Jan 2025 – Present), I contact customers about overdue balances and help establish practical repayment plans. I resolve billing concerns while maintaining compliance standards, and I update account notes, payment commitments, and customer records accurately to keep the process moving toward recovery goals.

Previously, at Advantage Communication Inc (Mar 2021 – Jan 2025), I handled billing inquiries, service requests, and account updates with a strong focus on first-contact resolution and high satisfaction scores. I also promoted products and services based on customer needs, and I brought a customer-first mindset from my time as a Restaurant Assistant, supporting cashier operations, payments, and peak-hour coordination.