Rowena Rhead

Provided input in determining the best solutions and system requirements for specific business needs. Led training for payroll audits and processes for other team members around the globe. Created and maintained training documentation and configuration for audit purposes.

Maintained awareness of current trends with a focus on product and service development. Addressed and troubleshot tickets, along with routing tickets to the correct teams, to sophisticated Workday issues, including testing of changes. Update business processes or workflows to make recruiting and onboarding process streamlined.

Leveraged multiple systems: Paycom, Paylocity, SAP SuccessFactors, and created reports and extracted data, prepared, and cleaned data for the ground transportation division of Maersk into Workday. Assisted in data imports and role-based permissions by reviewing templates and RBP Security. Collaborated with department leads to align training with organizational goals.

Executed and provided accurate, consistent, and timely responses to reporting inquiries. Led testing groups and created test scripts for System Integration Testing and User Acceptance Testing. Prepared and audited global data on a regular basis to review data for accuracy and compliance.

Designed workflow process configuration and training materials for management and associates. Managed the integrity of data and security to develop and build reports. Served as a key team member for configuration such as: HRM, Talent Management, Workforce Planning and Analytics, Benefits, and Recruitment.

Supported HR operations and administrative tasks. Assisted with various HR projects and initiatives. Maintained employee records and ensured data accuracy.

Provided general HR assistance and support. Assisted with onboarding new employees and maintaining personnel files. Supported HR team with various administrative duties.

Managed project documentation and coordinated project activities. Supported project teams in achieving project milestones. Assisted with data analysis and reporting for various projects.

Participated in management training programs and learned retail operations. Assisted store management with daily tasks and customer service. Gained experience in team leadership and sales strategies.

Completed a comprehensive program focusing on the intersection of information technology and business management. Gained expertise in leveraging technology for strategic business advantage.

Obtained a certificate in Diversity, Equity, and Inclusion, focusing on principles and practices to foster inclusive environments. Developed skills in promoting diversity within organizations.

Majored in Management, Human Resources, and Marketing, gaining a strong foundation in business principles. Developed skills in human resources management, marketing strategies, and general business operations.