Dahlia George

Engaged with 40-60 customers weekly via phone, email, and chat, maintaining a 90% first-contact resolution rate. Resolved customer complaints and escalations within a 24-hour average turnaround, resulting in high customer satisfaction ratings.

Collaborated with over 40 businesses to develop and improve comprehensive HR programs, policies, and practices, generating measurable ROI through enhanced operational efficiency. Executed high-volume 360 recruitment cycles, consistently exceeding metrics by achieving 3+ quality hires weekly while reducing time-to-fill by 35%. Reduced employee turnover by 30% through the development of incentive pr

Filled 60 executive and field requisitions in three months, managing the entire onboarding process from offer to integration. Assisted the executive team with all recruiting and HR projects, contributing to organizational growth and transformation initiatives.

Provided comprehensive 360 human resources support to the HR department and CHRO. Audited all outstanding and current expenses for the HR Executive Team, ensuring budget compliance and cost optimization.

Scheduled 10-20 interviews daily via Jobvite and Zoom, supporting recruitment team efficiency. Maintained and managed data for all new and current employees in BambooHR, ensuring 100% data accuracy.

Managed and facilitated the full onboarding process for 15+ corporate employees weekly across multiple geographic regions. Served as SME for UKG (Kronos) implementation, managing data migration with zero data loss and achieving 95% user adoption rate.

Planned and directed staffing, training, and performance evaluations for over 10 employees. Increased KPI metrics for the store and district by 40% through strategic workforce planning.

Managed store and pharmacy operations, overseeing daily operations and staff coordination. Delivered successful training to more than 10 employees and participated in outreach initiatives to promote store services.

Managed biweekly driver payroll for over 300 employees across multiple restaurant locations. Reduced payroll discrepancy resolution time from 5 days to 48 hours through systematic process improvements and proactive issue identification.

Supervised a team of 50+ employees across different departments and multiple store locations. Facilitated a full spectrum of HR processes including sourcing, recruiting, interviews, disciplinary decisions, and employee relations.

Grade: Dean's List | Honors List

Activities and societies: Dean's List, Honors List

Achieved Dean's List and Honors List recognition. Studied Business Administration at Tarrant County College.

Completed a Human Resources Management Certification program at the University of The Virgin Islands.