Open to opportunities

Rosemary Paul

@rosemarypaul

Message

Customer service professional driving satisfaction and loyalty through empathetic, data-informed support.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can use CRM skills and empathy to improve satisfaction, contribute to data-driven improvements, and grow professionally in a collaborative, mission-driven team.

I am a customer service professional with hands-on experience delivering phone, email, and live chat support in remote and in-office settings.

I strengthened customer loyalty and maintained high satisfaction ratings by resolving issues with empathy and clear communication, leveraging CRM tools and SLA-focused processes.

As a field researcher, I collected and analyzed community feedback that improved program reach and engagement by 25%, and I produced evidence-based reports used for grants and advocacy.

I bring practical lab and first-aid experience, strong documentation and data-entry skills, and a collaborative mindset—seeking roles where I can continue improving customer experience and contributing to data-driven decisions.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Finland Tech

Jan 2024 - Jun 2025 (1 year 5 months)

Delivered remote customer support via phone, email, and chat, maintaining 95% satisfaction ratings and resolving inquiries to meet SLA expectations.

Customer Service Zendesk Salesforce HubSpot Live Chat Support SLA Conflict Resolution Remote Collaboration

Data entry specialist

Trusted O foundation

Dec 2024 - Apr 2025 (4 months)

Collected and analyzed community feedback to improve program reach and engagement by 25%.
Produced evidence-based reports used in grant applications and advocacy camp

Excel JavaScript CRM Project Management

Field Researcher

Trusted O Foundation

Dec 2024 - Apr 2025 (4 months)

Collected and analyzed community feedback to improve program reach and engagement by 25% and produced evidence-based reports used in grant applications and advocacy campaigns.

Field Research Data Analysis Report Writing Stakeholder Engagement Survey Design Team Coordination Data Quality Assurance

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University

Bachelor of Community Health, Environmental Health

2019 - 2024

Grade: Distinction

Completed a Bachelor of Community Health with a focus on Environmental Health, covering community health principles and environmental health sciences.