Daniel Olukanni
@danielolukanni
Customer Service Professional with Suburban Telecommunications who handled 50+ daily customer interactions while maintaining 95% satisfaction.
NigeriaWhat I'm looking for
At Suburban Telecommunications, I handled 50+ daily customer interactions by phone, email, and chat, maintaining a 95% satisfaction rating. I resolved billing, technical, and account escalations while meeting SLA targets.
As a Data Enumerator for World Health Organization (WHO), I logged and validated 500+ sensitive records daily in Excel and Google Sheets, with 100% accuracy and strict confidentiality. I'm seeking a long-term remote customer service role and am immediately available.
Experience
Work history, roles, and key accomplishments
Data Enumerator
World Health Organization
Jan 2025 - Jan 2026 (1 year)
Executed data entry for public health field surveys with 100% accuracy and strict confidentiality. Logged and validated 500+ sensitive records daily in Excel and Google Sheets, meeting all project deadlines.
Administrative Support Specialist
D.Row Global Concept
Jan 2024 - Jan 2025 (1 year)
Provided cross-channel customer service and secure transaction mediation for international clients. Maintained data integrity for CRM portfolios, financial ledgers, and inventory spreadsheets.
Data Collector
Impact Water
Jan 2019 - Jan 2022 (3 years)
Gathered and entered operational data from corporate stakeholders with strict adherence to validation protocols. Used verification software to clean data pools and ensure integrity of large-scale community projects.
Customer Service Specialist
Suburban Telecommunications
Jan 2015 - Jan 2016 (1 year)
Managed 50+ daily customer interactions via phone, email, and chat, maintaining a 95% satisfaction rating. Resolved billing, technical, and account escalations promptly, consistently meeting SLA targets.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic, Ede
Higher National Diploma, Computer Engineering
Grade: Upper Credit
Earned a Higher National Diploma in Computer Engineering with Upper Credit.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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