Stephanie Onuchukwu

I’m a customer support specialist with 3+ years of experience delivering exceptional support across phone, email, and live chat in fast-paced environments. I’m known for being professional, empathetic, and calm when de-escalating concerns and solving problems quickly.

I handle high-volume inquiries while maintaining SLA compliance and KPI tracking. I work efficiently through CRM and ticketing systems—including Zendesk, Hubspot, Zoho, OTRS, and Ebanqo—to manage tickets, ensure smooth handoffs, and improve first-contact resolution.

In previous roles, I booked discovery calls and qualified leads, reducing customer drop-offs by approximately 20%. I also implemented scheduling systems for follow-ups and meetings, reducing missed appointments by 30%, and helped reduce ticket response delays by 20% through workflow improvements.

I collaborate with remote support teams and use tools like Slack, Zoom, and Microsoft Teams to keep response consistency high. I also identify recurring customer issues and recommend practical process improvements, contributing to zero customer backlog and strong customer satisfaction outcomes.