Open to opportunities

Gift Ukoh

@giftukoh

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Customer service representative with over 5 years of experience.

Nigeria

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

With over five years of experience as a Customer Service Representative, I have honed my skills in delivering exceptional service across various platforms, including phone, email, and chat. My ability to thrive in high-pressure environments while maintaining professionalism has been a cornerstone of my career. I am adept at using CRM software and possess strong data analysis and problem-solving skills, which have enabled me to enhance customer satisfaction and streamline operations effectively.

Throughout my career, I have collaborated with diverse teams to improve operational efficiency and customer experience. My recent role as a Call Center Agent at Safer Road Rescue in Texas has further solidified my commitment to providing empathetic and timely assistance to customers in distress. I am eager to leverage my expertise in a dynamic team environment, contributing to the success of the organization while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Safer Road Rescue

Aug 2023 - Present (1 year 10 months)

Responsible for answering inbound calls and coordinating dispatch requests for roadside assistance. Demonstrated empathy and professionalism while collecting customer information and collaborating with the towing team to enhance service delivery.

Customer Service CRM Software Data Entry Team Collaboration Time Management Communication Empathy

Customer Service Representative

Americatefl

Dec 2022 - Aug 2023 (8 months)

Provided exceptional customer service through various channels, achieving high satisfaction rates. Documented interactions for service improvement and scheduled appointments to enhance team efficiency.

Customer Service Email Support Chat Support Time Management Documentation Communication

Bank Teller

PeoplePlus Management Service

Mar 2018 - Feb 2022 (3 years 11 months)

Processed customer transactions with 100% accuracy and balanced cash drawers daily. Provided information about bank products, enhancing customer engagement and resolving account inquiries.

Customer Service Data Entry Communication Time Management

Volunteer

Voluntary Service Overseas

Nov 2014 - Nov 2015 (1 year)

Advocated for child protection and raised awareness about child abuse prevention. Contributed to program success through detailed reporting on unit activities.

Advocacy Reporting Community Engagement Communication Team Collaboration Empathy

National Youth Service Corp

Betty Field College

Nov 2014 - Nov 2015 (1 year)

Prepared lesson notes and assessed students' performance through daily assignments, providing feedback for academic improvement.

Teaching Assessments Feedback Communication Time Management

Industrial Trainee

Seven-Up Bottling Company Plc

Jul 2012 - Jan 2013 (6 months)

Analyzed effluents for environmental compliance and submitted reports on laboratory activities. Ensured quality of raw materials for production.

Reporting Quality Control Data Analysis

Education

Degrees, certifications, and relevant coursework

Abia State University

Bachelor of Science, Biochemistry

2009 - 2013

Studied Biochemistry, focusing on the chemical processes and substances that occur within living organisms, which provided a strong foundation in both theoretical and practical aspects of the field.