Open to opportunities

nzuh shalline

@nzuhshalline

Message

Customer service professional with strong data entry and troubleshooting skills.

Nigeria

Message

What I'm looking for

I seek a role where I can combine data accuracy and customer support, with opportunities for problem-solving, growth, and collaborative, customer-focused culture.

I am a dedicated customer service and data-entry professional with years of experience supporting registrations, resolving complex customer issues, and maintaining high-quality data for business operations. I have consistently delivered accurate data entry, generated reports, and corrected discrepancies while meeting tight deadlines.

I combine strong troubleshooting, communication, and empathy with practical knowledge of tools like Salesforce, Freshdesk, ServiceNow and Adobe to improve customer experiences. I have a proven record of escalating appropriately, following up on transfer cases, and helping customers complete registrations and app sign-ups.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

STARLABS

Feb 2025 - Dec 2025 (10 months)

Assisted customers with registrations and account issues, applied de-escalation techniques, escalated complex cases to supervisors, and performed follow-up to ensure resolution.

Customer Support Customer Escalation De Escalation Techniques CRM Troubleshooting Registration Support

Data Entry Clerk

Heavenly OutFits

Sep 2022 - Jan 2025 (2 years 4 months)

Accurately entered and maintained databases and spreadsheets, verified and corrected data inconsistencies, and generated reports to support business operations while meeting tight deadlines.

Data Entry Excel Data Validation Reporting Attention To Detail Time Management

Customer Service Representative

NST Skincare

Jun 2019 - Jul 2022 (3 years 1 month)

Resolved customer inquiries across channels, handled order placements and returns, escalated complex issues, and maintained interaction records to improve satisfaction over a multi-year tenure.

Customer Support Order Management Returns Processing Email Support Phone Support Conflict Resolution CRM