opeyemi Akinlade

I am a customer-focused professional with over 5 years of experience delivering high-quality support across chat, email, phone, and digital platforms. I excel at resolving inquiries, troubleshooting basic technical issues, and escalating complex cases while preserving detailed records and fostering positive customer relationships.

Skilled in CRM and ticketing systems, onboarding, and community engagement, I consistently document feedback trends and collaborate with cross-functional teams to improve processes and satisfaction. I thrive in fast-paced remote environments, bring strong written communication and empathy to every interaction, and continuously pursue learning new technologies to better serve customers.