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Funmilayo Eyika

@funmilayoeyika

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Results-driven remote customer service specialist and data entry professional with 5+ years' experience.

Nigeria

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What I'm looking for

I seek a full-time remote customer service or data-entry role at a collaborative company that values accuracy, CRM expertise (Zendesk/Salesforce), SLA adherence, process improvement, and opportunities for growth.

I am a results-driven remote customer service specialist and data entry professional with over five years' experience supporting customers and maintaining accurate data in fast-paced environments.

I maintain customer satisfaction scores above 95% and have handled high-volume interactions—up to 1,500 monthly—while resolving issues across phone, email, and live chat using Zendesk, Salesforce, and Freshdesk.

I digitized and maintained over 200 student assessments, reducing paperwork by 90%, and entered and validated thousands of client records with 99% accuracy, improving database integrity and reporting timeliness.

I excel at process improvement, SLA compliance, and remote communication using Zoom, Slack, and Teams; I am available for full-time remote work and eager to drive operational efficiency and exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Teacher / Hostel Administrator

Current

Halifield Schools

Feb 2022 - Present (3 years 7 months)

Provided remote administrative and academic support, digitized and maintained over 200 student assessments using Google Workspace, reducing paperwork by 90%. Managed hostel operations and coordinated schedules, improving communication turnaround by 25% and overall operational efficiency.

Google Workspace Data Entry Scheduling Administrative Support Record keeping Process Improvement

Social Worker / Care Assistant

Save the Future of Children Initiative

Feb 2019 - Jan 2022 (2 years 11 months)

Managed and updated client data systems for over 50 individuals and provided remote support that increased appointment adherence by 15%. Generated detailed monthly reports and facilitated communication between clients, families, and healthcare providers to resolve queries effectively.

Care Coordination Reporting Remote Support Communication Data Entry

Executive Assistant / Data Entry Clerk

Ibadan Electricity Distribution Company

Nov 2017 - Jan 2019 (1 year 2 months)

Managed executive calendars, correspondence, and scheduling ensuring 100% adherence to deadlines, and entered and validated thousands of client and operational data entries with 99% accuracy. Maintained backups, enforced data security protocols, and supported recruitment and reporting under tight deadlines.

Calendar Management Data Entry MS Office Data Validation Reporting Data Security Recruitment

Customer Service Specialist

Millennium Hotel

Feb 2010 - Sep 2013 (3 years 7 months)

Handled over 1,500 customer interactions monthly across phone, email, chat, and in-person channels, achieving a 95% satisfaction rate. Recorded service interactions in CRM and collaborated with sales and operations to meet SLA commitments.

Customer Support CRM Phone Support Email Support Live Chat SLA Management