Rosemary Osas Okun

Generated over £57,000 in sales by converting prospective students into paying customers through strategic sales conversations, relationship building, and effective follow-up. Managed prospective students throughout the sales funnel and guided them through enrolment procedures.

Served as primary liaison between senior management, clients, and development teams, improving project delivery timelines by 18%. Oversaw client and employee onboarding, achieving a 95% satisfaction rate and reducing onboarding time by 30%.

Assessed and refined customer application profiles, increasing approval rates by 28% while ensuring a highly personalised service experience. Resolved escalated complaints and processed returns, driving a 35% reduction in repeat issues and a 20% boost in customer satisfaction.

Initiated and managed outbound calls to prospective and existing customers, increasing product and service sales by 30% through persuasive communication and tailored value propositions. Supervised and coached the sales team, contributing to a 15% increase in quarterly revenue.

Conducted in-depth market research and demand analysis, uncovering new customer segments and driving a 20% increase in market penetration. Led end-to-end recruitment processes, improving time-to-hire metrics by 30%.

Developed and nurtured high-value relationships with existing and prospective clients, contributing to a 35% increase in new business acquisition. Leveraged CRM tools to track sales activities and produce accurate forecasts and performance reports.

Contributed to the development and execution of high-impact marketing strategies, aligning product offerings with market trends and customer insights to increase engagement and drive a 20% uplift in sales. Partnered with the sales team to craft customised sales strategies.

Developed and implemented targeted marketing strategies that boosted brand awareness by 30% and significantly increased engagement within core customer segments. Organised and led successful advertising campaigns, exhibitions, and promotional events, resulting in a 25% increase in lead generation.

Professional Certification in Zoho Books Basic to Advance from Udemy, completed in 2025.

Certification in SEO Specialist from HubSpot Academy, completed in 2025.

Professional Certification in Customer Service Experience from Udemy, completed in 2025.

Certification in Sales Management from HubSpot Academy, completed in 2025.

Professional Certification in Prompt Engineering from Udemy, completed in 2025.

Diploma in Consumer Behaviour from Uniathena, completed in 2024.

Project Management Professional certification from Udemy, completed in 2024.

Bachelor of Science in Marketing from Nnamdi Azikiwe University, Awka, completed in 2016.

Diploma in Marketing from Nnamdi Azikiwe University, Awka, completed in 2013.