Rosemary Akumama
@rosemaryakumama
I improve customer experiences and keep administrative operations organized across fast-moving teams.
NigeriaWhat I'm looking for
I've supported customer service and administrative operations at Realty Point Limited, Z-Plus Nigeria Limited, and RapidSecure Guard Limited, handling client inquiries, records, procurement, travel, payroll, and team coordination.
At Realty Point Limited, I responded to customer inquiries across email, phone, and chat, achieving a 95% customer satisfaction rating while maintaining CRM records and improving support processes. I also managed employee information, orientation support, travel arrangements, and HR administrative tasks.
I'm currently supporting Aidaana Nigeria Limited remotely with research, procurement, CV review, data entry, database accuracy, and confidential records management. I bring over five years of experience, a Mass Communication background, and a practical, customer-focused approach to solving problems.
Experience
Work history, roles, and key accomplishments
Data Entry
Aidaana Nigeria Limited
May 2026 - Present (4 months)
Assists in research and business procurement, reviews and organizes CVs, and accurately inputs data into designated databases while ensuring confidentiality and data security.
Assistant Procurement and Secretary
Z-Plus Nigeria Limited
May 2023 - Feb 2026 (2 years 9 months)
Assisted in research and business procurement, prepared bid documents, attended bid openings, and coordinated with departments to manage project schedules and compliance.
Executive Administrative Officer/Customer Support
Realty Point Limited
Nov 2020 - Mar 2022 (1 year 4 months)
Responded to customer inquiries via email, phone, and chat, achieving a 95% customer satisfaction rating, and maintained detailed records in CRM systems.
Virtual Assistant
Freelance
Apr 2020 - Aug 2020 (4 months)
Managed administrative tasks such as scheduling, email management, and data entry for multiple clients, and assisted with social media management and content creation.
Executive Assistant to the Managing Director
RapidSecure Guard Limited
Jan 2019 - Mar 2020 (1 year 2 months)
Organized meetings, managed travel and accommodation, handled correspondence, and facilitated weekly reports and staff inspections.
Brand Ambassador/Social Media Manager
Jobtaska Limited
Oct 2017 - Dec 2018 (1 year 2 months)
Developed and managed campaigns to promote services, resolved client complaints, and created awareness and sales leads.
Education
Degrees, certifications, and relevant coursework
Auchi Polytechnic
Higher National Diploma, Mass Communication
Pursued a Higher National Diploma in Mass Communication, gaining skills in communication and media.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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