Open to opportunities

Treasure Kambia

@treasurekambia

Administrative & customer support specialist focused on empathetic service and organized operations in fast-paced teams.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can deliver empathetic customer support, manage inboxes and schedules, and keep workflows organized. I want a fast-paced environment that values clear communication, reliability, and room to grow.

I’m a detail-oriented and people-focused Administrative & Customer Support Specialist with hands-on experience supporting customers, managing inquiries, and maintaining organized workflows in fast-paced environments. I’m known for professionalism, empathy, and reliability, with strong verbal & written communication and problem-solving.

In my current role as a Customer Service Representative / Admin Support and Social media executive, I respond to customer inquiries via Instagram and WhatsApp, handle order concerns and cancellations, and maintain accurate customer records and communication logs. Previously, I supported executive scheduling, coordinated meetings and minutes, and managed front-desk inquiries, while also serving as a remote virtual assistant to host webinars, create promotional content, and support scheduling and training preparation.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Rep & Admin

Current

Dugo Limited

Jan 2024 - Present (2 years 4 months)

Handled customer inquiries via Instagram, WhatsApp, and DMs with professionalism and empathy, managing order concerns, cancellations, and follow-ups. Maintained customer records and communication logs while supporting administrative reporting and social media engagement (carousels, reels, and content calendar).

Customer Support Social Media Management Instagram WhatsApp Messaging Canva Capcut

Administrative Assistant/Secretary

Cica Chemical Ltd

Jan 2023 - Jan 2024 (1 year)

Managed executive scheduling and served as first point of contact for clients and partners, ensuring polished interpersonal service. Maintained paper filing, coordinated internal meetings and minutes, supported onboarding by setting induction schedules, and used Excel for data entry.

Meeting Coordination Microsoft Excel Onboarding

Front Desk Admin Intern

Kiek Foundation

Jan 2019 - Jan 2022 (3 years)

Supported front desk operations, welcoming guests and managing phone/email inquiries while scheduling appointments. Assisted with event coordination, volunteer communications, beneficiary data management, office inventory, printing and filing, and drafted letters, activity reports, and meeting summaries.

Front Desk Operations Appointment Scheduling Event Coordination Volunteer coordination Beneficiary Data Management

Virtual Assistant (Remote)

Effort Osayogie Consulting

Jan 2024 - Present (2 years 4 months)

Acted as the first line of communication for clients, handling complaints and inquiries with professionalism and empathy. Moderated and hosted virtual discussions and webinars, created promotional content and summaries, and supported scheduling, materials preparation, and basic visuals using Canva.

Virtual Assistance Complaint Handling Content Writing Canva Scheduling

Education

Degrees, certifications, and relevant coursework

University of Benin

Bachelor of Arts, Philosophy

Grade: Second class upper Division (2:1)

Activities and societies: Final Year Research Project: Endangered Language of Ikah People; A Critical Evaluation.

Earned a Bachelor of Arts in Philosophy from the University of Benin, completing studies in April 2024. Completed a final year research project on the endangered language of Ikah people, with a critical evaluation.