floating space

I’m a Customer Support Specialist and Certified Virtual Assistant with over 3 years of experience handling high-volume client communications across email, phone, and chat. I resolve inquiries efficiently while maintaining strong client satisfaction and accurate documentation.

In my previous role at Ramos Real Estate in Lagos, Nigeria, I managed client communications across email and WhatsApp for 20+ active projects. I coordinated vendor schedules, tracked delivery timelines using digital spreadsheets, and maintained procurement records and processed invoices worth ₦200M.

I’m known for a structured, calm approach to problem-solving—resolving client complaints and supplier disputes within 24–48 hours. I also oversaw on-site implementation and quality control, ensuring zero safety incidents, and I trained and supervised 4 junior designers and procurement assistants to strengthen a customer-first culture.

As a Virtual Assistant & Administrative Support (Freelance / Remote), I manage 40+ client accounts, provide end-to-end client support, and coordinate consultations, vendor meetings, and project milestones. I’ve increased repeat business by 70%, improved on-time completion to 97%, and supported upsell growth through client presentations and styling workshops.