Open to opportunities

Nnenna Otisi

@rosemary

Message

Dedicated customer care representative with over 3 years of experience.

Morocco

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and results-oriented Customer Care Representative with over three years of experience in providing exceptional customer service. My expertise lies in managing customer inquiries, resolving complaints, and ensuring client satisfaction. I possess strong communication, problem-solving, and conflict resolution skills, which have enabled me to maintain positive customer relationships and deliver top-tier service in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Allied Health Global

Jan 2020 - Dec 2024 (4 years 11 months)

Managed a high volume of inbound and outbound customer calls, addressing inquiries, resolving complaints, and providing product information. Utilized CRM software to log customer interactions, process orders, and track issues through resolution.

CRM Software Salesforce Zendesk Customer Service Troubleshooting Data Entry Order Processing Conflict Resolution Quality Assurance Team Collaboration

Customer Service/Sales Representative

Phillips Pharmaceuticals

Feb 2018 - Mar 2020 (2 years 1 month)

Handled customer inquiries and concerns across multiple channels, including phone, email, and live chat. Processed returns, exchanges, and refunds according to company policies.

Customer Service Sales Live Chat Email Support Conflict Resolution Data Entry Microsoft Office Suite Ticketing Systems Product Knowledge Upselling

Education

Degrees, certifications, and relevant coursework

École de Mohammedia d'hôtellerie et tourisme privé

Culinary Arts, Culinary Arts

Currently pursuing a degree in Culinary Arts, developing skills in various culinary techniques and hospitality management.

NICS

Certification, Arts/Marketing

Grade: 90%

Completed a certification in Arts/Marketing, achieving a 90% grade. This program focused on the intersection of artistic principles and marketing strategies.