Abimbola Sadiq
@abimbolasadiq
Results-oriented Customer Support Specialist and Sales Development Representative.
What I'm looking for
I am a results-oriented Customer Support Specialist and Sales Development Representative with a strong track record of delivering exceptional customer experiences and driving sales growth. My experience in fast-paced environments has honed my ability to prioritize tasks effectively and meet deadlines consistently. I thrive on building strong relationships with customers and colleagues alike, ensuring that every interaction is meaningful and productive.
In my current role at Teleperformance, I respond to customer inquiries through various channels, resolving issues promptly and professionally. My technical knowledge allows me to troubleshoot effectively, while my collaboration with internal teams has led to significant process improvements that enhance customer satisfaction. Previously, as a Sales Development Representative at Genius Nimble, I successfully engaged and qualified leads, achieving an impressive 80% conversion rate to opportunities. I am passionate about continuous learning and staying updated on sales strategies and customer engagement trends.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Teleperformance
Jan 2023 - Present (2 years 5 months)
Responded to customer inquiries via phone, email, and chat, resolving issues and concerns in a timely and professional manner. Utilized product knowledge to troubleshoot and resolve technical issues, escalating complex problems to senior support teams as needed.
Sales Development Representative
Genius Nimble
Jan 2021 - Jan 2023 (2 years)
Conducted extensive prospect research to identify leads, successfully. Engaged and qualified leads through effective communication, resulting in a 80% conversion rate to opportunities.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Science, Botany
Studied Botany at Lagos State University, gaining foundational knowledge in plant sciences. Developed skills in scientific research and analysis.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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