Rose Ann Castillo

Initiated and managed real-time chat interactions to identify potential sales opportunities and qualify leads based on customer needs and interests. Delivered detailed information about products or services, helping customers understand features, benefits, and pricing, and offering personalized recommendations to drive conversions. Provided multimedia content for social platforms, ensuring alignme

Handled inquiries regarding iTunes store’s products and services, assisting customers with basic troubleshooting processes when apps were not working properly. Processed refunds for apps based on Apple’s SOP and identified fraud and phishing emails.

Helped customers choose suitable T-Mobile plans and answered inquiries regarding phone bills, explaining the charges in detail. Processed refunds or adjustments on bills based on company guidelines.

Assisted customers in selecting the most suitable T-Mobile plans and addressed inquiries concerning their phone bills, providing clear explanations of charges. Processed refunds or adjustments on bills in accordance with established guidelines.

Answered emails regarding customers’ online bookings via the Philippines Airlines website and sent email blasts concerning rescheduled domestic or international flights. Processed refunds for cancelled flights or when customers were not amenable to flight changes.

Collected and replenished funds for various online casinos, meticulously monitoring cash flow to ensure operational efficiency. Balanced funds at the end of each shift to maintain accurate financial data and prevent discrepancies.

Studied the fundamentals of computer science and information systems, gaining knowledge in programming, data management, and system analysis. Developed skills essential for IT and software development roles.