Open to opportunities

Tony Loreto

@tonyloreto

Message

I'm an experienced professional with a background in customer, sales, and technical support.

Philippines

Message

What I'm looking for

I seek a role that allows me to leverage my customer support skills in a dynamic environment, focusing on team collaboration and professional growth.

I am a self-driven professional with a proven ability to perform effectively under pressure and with minimal supervision. With extensive experience in customer support and social media management, I have consistently showcased strong problem-solving skills and adaptability. At Clincher, I provided comprehensive technical and customer support to social media managers and business owners, ensuring they received top-quality service. My collaborative approach with teams has contributed to achieving and exceeding performance goals.

My responsibilities included handling inbound and outbound calls, email support, and upselling services to foster business growth. My educational background in Computer Engineering has given me solid technical knowledge, enabling me to understand complex instructions and see projects through to successful completion. I am committed to continuous learning and embracing new technologies to stay ahead.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Clincher

Feb 2021 - Oct 2024 (3 years 8 months)

Provided full-time technical and customer support via chat, email, and calls for Social Media Managers and Business owners. Collaborated with the engineering team to resolve platform issues and reported bugs using Clickup and Jira.

Technical Support Customer Service Google Workspace ClickUp Jira Problem Solving Communication Remote Collaboration Social Media Management

Customer Care Support

411BPO

Sep 2018 - Aug 2020 (1 year 11 months)

Managed customer accounts for Google My Business listings and pro-marketing websites. Handled inbound and outbound calls, email support, chat support, and upselling for business expansion.

Customer Care Inbound Outbound Calling Email Support Chat Support Upselling Account Management

Customer Banking Specialist

AMEX

Jan 2018 - Apr 2018 (3 months)

Answered inbound calls regarding tax refunds, managed card activations, PIN resets, and disputes inquiries during the tax season. Provided customer support for financial services.

Customer Service Inbound Tax Refunds Activation Dispute Resolution Communication

Customer Service Representative

TELSTRA Corporation Ltd.

Apr 2014 - Apr 2017 (3 years)

Handled inbound and outbound calls for mobile, telephone, and internet services. Managed customer complaints and provided resolutions based on Net Promoter Score and First Call Resolution metrics.

Customer Service Inbound Outbound Calling First Call Resolution Communication order fulfillment

Education

Degrees, certifications, and relevant coursework

Jose Rizal Memorial State University

Bachelor of Science, Computer Engineering

2009 - 2011

Completed 2 years of study in Bachelor of Science in Computer Engineering, focusing on the principles of computer systems, software development, and hardware integration.