Tony Loreto
@tonyloreto
Self-driven customer support specialist with expertise in social media management.
What I'm looking for
I am a self-driven individual with a strong ability to work under pressure and minimal supervision. My experience spans various roles in customer support and social media management, where I have consistently demonstrated my problem-solving skills and adaptability. At Clincher, I provided full-time technical and customer support to social media managers and business owners, ensuring they received the best quality of service. My collaborative approach with teams has enabled us to meet performance goals effectively.
Previously, I worked at 411BPO, where I managed customer accounts for Google My Business listings and pro-marketing websites. My responsibilities included inbound and outbound calls, email support, and upselling services for business expansion. My educational background in Computer Engineering has equipped me with the technical skills necessary to understand complex instructions and follow through to successful conclusions. I am committed to continuous learning and adapting to new technologies.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Clincher
Feb 2021 - Oct 2024 (3 years 8 months)
Provided full-time technical and customer support via chat, email, and calls for Social Media Managers and Business owners. Collaborated with the engineering team to resolve platform issues and reported bugs using Clickup and Jira.
Customer Care Support
411BPO
Sep 2018 - Aug 2020 (1 year 11 months)
Managed customer accounts for Google My Business listings and pro-marketing websites. Handled inbound and outbound calls, email support, chat support, and upselling for business expansion.
Customer Banking Specialist
AMEX
Jan 2018 - Apr 2018 (3 months)
Answered inbound calls regarding tax refunds, managed card activations, PIN resets, and disputes inquiries during the tax season. Provided customer support for financial services.
Customer Service Representative
TELSTRA Corporation Ltd.
Apr 2014 - Apr 2017 (3 years)
Handled inbound and outbound calls for mobile, telephone, and internet services. Managed customer complaints and provided resolutions based on Net Promoter Score and First Call Resolution metrics.
Education
Degrees, certifications, and relevant coursework
Jose Rizal Memorial State University
Bachelor of Science, Computer Engineering
2009 - 2011
Completed 2 years of study in Bachelor of Science in Computer Engineering, focusing on the principles of computer systems, software development, and hardware integration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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