Romar Niala

I am a resourceful and results-driven professional with over 10 years of leadership experience in BPO operations and property management. My expertise includes managing over 70 Airbnb units and more than 200 long-term rental units, where I have honed my skills in remote team management, tenant coordination, and guest experience. I pride myself on my exceptional problem-solving abilities and my capacity to communicate effectively across various stakeholders.

Throughout my career, I have demonstrated a proven track record in both startup and enterprise environments. As an Operations Manager, I led cross-functional teams to deliver outstanding customer support and technical solutions, improving team productivity and reducing escalations by 23%. My experience includes designing performance tracking systems using tools like Tableau and MS Excel, which have been instrumental in mentoring team leaders and supervisors to achieve their goals.

I am passionate about fostering a strong work culture that promotes continuous improvement and staff development. My commitment to excellence is reflected in my ability to coordinate closely with QA, HR, and Workforce teams to optimize processes and deliver consistent team performance.