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Flordeliza Belmonte

@flordelizabelmonte

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I optimize operations, leading teams to exceed performance goals.

Philippines

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What I'm looking for

I seek an operations leadership role where I can streamline processes, mentor teams, and drive measurable performance in a collaborative, customer-focused organization that supports continuous improvement and career growth.

I am a results-driven operations leader with a strong track record of optimizing team performance and improving processes across customer-facing industries.

At WNS I served as Deputy Manager / Operations Manager (June 2023 - May 2025), directly managing 5-8 Team Managers and 80-100 FTEs in the airline sector; I led process improvements, performance tracking, quality assurance, and training initiatives to boost service outcomes.

Previously I worked as Assistant Manager and Team Manager, supervising 15-20 agents and overseeing inbound, back-office, and sales operations across healthcare, financial, travel and technology accounts; I conducted calibrations, QA audits, employee evaluations, coaching, and onboarding.

I bring strengths in strategic planning, coaching and mentoring, customer relationship management, and hands-on process and procedure development using tools like Microsoft Office and Google Workspace to deliver measurable results.