Marites Lagat

I am an Operations Manager with 14 years of experience driving organizational excellence through process optimization and strategic leadership. I have a proven track record of streamlining complex workflows, meeting aggressive KPIs, and bridging high-level strategy with day-to-day execution.

In operational roles I optimized daily workflows, accelerated ramp-to-proficiency for new hires, reduced non-billable handle time through coaching and audits, and led weekly/monthly performance readouts with actionable recovery plans. I partner with SMEs and team leaders to ensure compliance, validate waivers and billing adjustments, and implement accountability frameworks.

I build high-performance, cross-functional teams by aligning individual KPIs with organizational goals, mentoring emerging leaders, reducing turnover through engagement initiatives, and supporting recruitment and onboarding for growth in remote and hybrid environments.