Open to opportunities

morice mullings

@moricemullings

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Reliable customer service professional with 6 years of experience.

Jamaica

Message

What I'm looking for

I am looking for a role that values empathy and effective communication, where I can leverage my skills in customer service and technical support to make a positive impact.

I am a reliable and empathetic customer service professional with over six years of experience in customer interaction, technical support, and emergency response coordination. My ability to manage stressful, high-pressure situations while maintaining a calm demeanor has been proven in various roles. I am committed to delivering timely and compassionate support, especially during urgent roadside emergencies.

Throughout my career, I have honed my skills in active listening, problem-solving, and crisis communication. My experience at Sutherland Global Services and Xerox Company Limited has equipped me with the tools necessary to assist customers effectively. I take pride in my ability to provide real-time solutions and maintain professionalism, even in the most challenging scenarios.

Experience

Work history, roles, and key accomplishments

Security Associate

Sutherland Global Services

Aug 2018 - Nov 2023 (5 years 3 months)

Responded to real-time safety and security incidents using surveillance and dispatch systems. Interacted with internal and external clients to enforce safety procedures calmly and respectfully.

Security Systems Incident Response

Customer Service Representative – Billing & Tech Support

Sutherland Global Services

Aug 2017 - Aug 2018 (1 year)

Assisted customers via phone with urgent billing and account inquiries, handling high-volume calls with professionalism, accuracy, and empathy. Provided real-time solutions, processed service requests, and scheduled callbacks.

Billing Account Management Customer Empathy Callbacks

Technical Advisor / Workforce Analyst

Xerox Company Limited

Mar 2014 - Jul 2017 (3 years 4 months)

Delivered Tier 1 tech support including troubleshooting software/hardware issues. Monitored incoming call queues and agent dispatch using scheduling tools.

Tier 1 Support Agent Dispatch Scheduling

Education

Degrees, certifications, and relevant coursework

Stony Hill HEART Academy

Certificate, Computer Repairs & CISCO Networking

Activities and societies: Events Coordinator

Acquired comprehensive knowledge and practical skills in computer repairs and CISCO Networking, covering levels 1 through 4. This training provided a strong foundation in network infrastructure and hardware troubleshooting.

St. Elizabeth Technical High School

CSEC, General Studies

Successfully completed six subjects at the CSEC level, demonstrating a solid academic foundation across various disciplines. This achievement reflects a commitment to learning and a broad range of foundational knowledge.

Northern Caribbean University

Certificate, Supervisory Management

Completed a Certificate in Supervisory Management, gaining essential skills in leadership, team coordination, and operational oversight. This program focused on developing effective management techniques and improving workplace efficiency.