Bumble BeeBB
Open to opportunities

Bumble Bee

@bumblebee

Dedicated customer service representative with strong communication skills.

Jamaica

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a customer service representative with proven expertise in delivering outstanding support and fostering positive customer interactions. My experience includes working at ITEL CX and IBEX, where I provided professional and effective support to customers, addressing their needs and concerns with a courteous attitude. I am dedicated to enhancing customer satisfaction and team success through effective collaboration and innovative service solutions.

At ITEL CX, I not only maintained high-quality customer experiences but also mentored new team members, sharing insights and techniques to enhance their performance. My ability to manage multiple customer accounts efficiently while meeting key performance metrics has consistently contributed to high customer satisfaction. I believe in the importance of teamwork and collaboration, which I have demonstrated throughout my career.

Experience

Work history, roles, and key accomplishments

IC

Front Desk / Customer Service Representative

ITEL CX

Feb 2023 - Oct 2023 (8 months)

Provided professional and effective support to customers, addressing their needs and concerns. Collaborated with team members to enhance service delivery and operational processes while maintaining a positive attitude to ensure high-quality customer experiences.

IB

Customer Service Representative

IBEX

Oct 2022 - Jan 2023 (3 months)

Delivered exceptional customer service through phone and email communication, assisting clients with inquiries and resolving issues promptly to maintain high customer satisfaction while managing multiple accounts efficiently.

FR

Housekeeper

Freelance

Jan 2021 - Sep 2022 (1 year 8 months)

Consistently exceeded client expectations by streamlining cleaning processes and cultivating strong client relationships, leading to repeat business and referrals while coordinating with other staff to ensure seamless service delivery.

Education

Degrees, certifications, and relevant coursework

HS

Haile Selassie High School

High School Diploma, Education

2015 - 2020

Completed CXC subjects including Physical Education and Electronic Document Preparation and Management, focusing on developing skills in physical fitness and document management.

MS

Maxfield Park Primary School

Primary School Certificate, Education

2010 - 2015

Completed primary education, laying the foundation for further academic pursuits and personal development.

Tech stack

Software and tools used professionally

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Bumble Bee - Front Desk / Customer Service Representative - ITEL CX | Himalayas