BBBumble Bee
@bumblebee
Dedicated customer service representative with strong communication skills.
JamaicaWhat I'm looking for
I am a customer service representative with proven expertise in delivering outstanding support and fostering positive customer interactions. My experience includes working at ITEL CX and IBEX, where I provided professional and effective support to customers, addressing their needs and concerns with a courteous attitude. I am dedicated to enhancing customer satisfaction and team success through effective collaboration and innovative service solutions.
At ITEL CX, I not only maintained high-quality customer experiences but also mentored new team members, sharing insights and techniques to enhance their performance. My ability to manage multiple customer accounts efficiently while meeting key performance metrics has consistently contributed to high customer satisfaction. I believe in the importance of teamwork and collaboration, which I have demonstrated throughout my career.
Experience
Work history, roles, and key accomplishments
Front Desk / Customer Service Representative
ITEL CX
Feb 2023 - Oct 2023 (8 months)
Provided professional and effective support to customers, addressing their needs and concerns. Collaborated with team members to enhance service delivery and operational processes while maintaining a positive attitude to ensure high-quality customer experiences.
Customer Service Representative
IBEX
Oct 2022 - Jan 2023 (3 months)
Delivered exceptional customer service through phone and email communication, assisting clients with inquiries and resolving issues promptly to maintain high customer satisfaction while managing multiple accounts efficiently.
Housekeeper
Freelance
Jan 2021 - Sep 2022 (1 year 8 months)
Consistently exceeded client expectations by streamlining cleaning processes and cultivating strong client relationships, leading to repeat business and referrals while coordinating with other staff to ensure seamless service delivery.
Education
Degrees, certifications, and relevant coursework
Haile Selassie High School
High School Diploma, Education
2015 - 2020
Completed CXC subjects including Physical Education and Electronic Document Preparation and Management, focusing on developing skills in physical fitness and document management.
Maxfield Park Primary School
Primary School Certificate, Education
2010 - 2015
Completed primary education, laying the foundation for further academic pursuits and personal development.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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