Rogelyn Molina Villarba

I am a detail-oriented and compassionate professional with over two years of experience in customer support, particularly in a legal administrative context. My background includes working at Morgan & Morgan Law Firm, where I handled a high volume of outbound and inbound calls, maintaining a 90% compliance rate and achieving a 95% customer satisfaction rating. I take pride in my ability to manage sensitive documents and provide exceptional client care, ensuring that every interaction is handled with the utmost professionalism.

In my previous roles, I have demonstrated my ability to multitask effectively, managing customer chats and calls simultaneously while consistently exceeding performance benchmarks. My experience with tools like Citrix, Power BI, and Slack has equipped me to streamline operations and enhance team communication. I am eager to bring my skills in efficiency, confidentiality, and reliability to a remote Virtual Assistant role, supporting legal teams and contributing to their success.