MEMarissa Emano
@marissaemano
Resourceful professional with expertise in customer and administrative support.
PhilippinesWhat I'm looking for
I am a resourceful and detail-oriented professional with a strong background in customer support and administrative assistance. My experience includes live chat support, email handling, and data entry, utilizing digital tools such as Google Workspace, Zoom, Slack, and Discord. I have completed various Virtual Assistant training programs, which have equipped me with transferable skills ideal for remote work.
In my previous role as a Live Chat Support representative at Alorica Philippines, I assisted customers with billing inquiries, device troubleshooting, and plan changes. I pride myself on delivering exceptional customer service and resolving issues efficiently. My experience as a Consolidator and Secretary has further honed my organizational and documentation skills, ensuring accuracy in all tasks I undertake.
Experience
Work history, roles, and key accomplishments
Live Chat Support
Alorica Philippines
May 2021 - Oct 2024 (3 years 5 months)
Assisted customers with billing inquiries, device troubleshooting, and plan changes. Processed orders, device activations, and tracked shipments. Delivered exceptional customer service, resolving issues efficiently.
Consolidator
Mansfield International Inc
Jan 2021 - Apr 2021 (3 months)
Scanned and tagged items for deliveries, ensuring accurate documentation.
Secretary
Solidjade Company, Inc.
Oct 2017 - Nov 2020 (3 years 1 month)
Verified incoming and outgoing deliveries. Prepared reports on production and inventory.
Education
Degrees, certifications, and relevant coursework
Computer Arts and Technological College Ligao Albay
National Certificate IV, Computer Programming
2012 - 2014
Completed a 2-year program focused on Computer Programming. Gained skills and knowledge in the field.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Marissa?
You can contact Marissa and 90k+ other talented remote workers on Himalayas.
Message MarissaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
