Open to opportunities

Caren Bangco

@carenbangco

Message

Customer service specialist and virtual assistant focused on accurate, empathetic support.

Philippines

Message

What I'm looking for

I seek a role providing customer-facing support and administrative coordination in a collaborative, process-driven team with opportunities to optimize workflows.

I am a customer service specialist and virtual assistant with extensive experience handling high-volume inquiries across phone, chat, and email for financial accounts. I prioritize professionalism, accuracy, and empathy while ensuring compliance in dispute resolution and account processing.

Across roles at Synchrony Global Services and Teletech Cebu, I maintained strong performance in call quality, customer satisfaction, and average handling time while documenting interactions using multiple CRM tools. I am comfortable with technical troubleshooting, payment and billing support, and detailed documentation.

I bring practical administrative strengths—data entry, report preparation, scheduling, and coordination—supported by tools like Microsoft Office, Google Workspace, Trello, Calendly, Canva, and GoHighLevel to improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Synchrony Global Services Philippines Inc.

Sep 2022 - Present (3 years 4 months)

Handled high-volume credit card customer inquiries via phone, chat, and email, assisting with disputes, account updates, and payment processing while maintaining strong call quality and customer satisfaction metrics.

Customer Service Dispute Resolution CRM Data Entry Microsoft Office Google Workspace

Technical Support Representative

Teletech

Aug 2019 - Aug 2022 (3 years)

Provided technical support and handled high-volume customer inquiries across phone, email, and chat; documented interactions in CRM and resolved issues to maintain satisfaction and average handling time targets.