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@louiseharveytalledo
Detail-oriented virtual assistant with extensive customer support experience.
I am a dedicated virtual assistant with nearly four years of experience in customer support across various BPO companies. My journey began as a Technical Support Representative, where I honed my skills in handling customer inquiries and resolving issues efficiently. I pride myself on my ability to communicate effectively and provide exceptional service, ensuring that clients feel valued and supported.
Throughout my career, I have taken on roles such as Chat Support Representative and Freelance Virtual Assistant, where I managed tasks ranging from email ticket handling to chat support. My experience has equipped me with the ability to manage multiple responsibilities while maintaining a high level of accuracy and attention to detail. I am passionate about helping businesses operate smoothly and effectively.
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Work history, roles, and key accomplishments
Side Inc.
Dec 2024 - Present (11 months)
Provided detailed and reliable assistance to players from the Philippines by handling email tickets. Addressed concerns related to accounts and in-game issues.
5ca Philippines
Jun 2024 - Present (1 year 5 months)
Managed customer inquiries via chat, addressing concerns about accounts, billing, sales, and in-game issues. Ensured efficient and effective resolution of customer problems.
Alorica Teleservices, Inc.
Sep 2023 - Present (2 years 2 months)
Conducted outbound calls to customers to collect payments for overdue credit card bills. Managed collection processes and ensured timely recovery of outstanding debts.
TTEC Philippines
May 2023 - Present (2 years 6 months)
Handled customer chats, resolving issues related to accounts, billing, sales, and in-game concerns. Maintained a high level of customer satisfaction through effective communication.
Tona Law Firm
Feb 2022 - Present (3 years 9 months)
Organized and arranged PDF files for clients, ensuring proper documentation and accessibility. Performed data entry from PDF files, maintaining accurate records.
Libra Group of Companies
May 2019 - Present (6 years 6 months)
Conducted interviews with job candidates and managed government requirements for newly hired employees. Supported HR operations and ensured compliance with regulations.
ACS Pro Global Solutions
Jul 2018 - Present (7 years 4 months)
Handled inbound calls and processed orders for nurses in New York, USA, for their patients. Performed data entries and managed medicine inventory for a hospital.
SPi Global Inc.
Mar 2016 - Present (9 years 8 months)
Managed inbound calls from customers regarding their accounts, bills, and cable system issues. Provided technical support and resolved customer concerns efficiently.
Degrees, certifications, and relevant coursework
Bachelor of Science, Pharmacy
Completed a Bachelor of Science in Pharmacy. This program provided a comprehensive understanding of pharmaceutical sciences and practices.
Secondary Education, General Studies
Completed secondary education, building foundational knowledge across various subjects.
Primary Education, General Studies
Completed primary education, developing fundamental literacy and numeracy skills.
Software and tools used professionally
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