Open to opportunities

Radian Braham

@radianbraham

Message

Customer service representative with strong communication and problem-solving skills.

Jamaica

Message

What I'm looking for

I seek a role in a supportive environment that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service representative with a strong background in communication, problem-solving, and conflict resolution. My experience spans several years in dynamic environments where I have honed my ability to enhance customer experiences and deliver outstanding service. I thrive in team settings and am eager to contribute my patience and attention to detail to any organization.

Throughout my career, I have worked with reputable companies such as Advanced Call Centre Technologies and Teleperformance, where I managed order processing, customer communication, and administrative tasks. My commitment to improving customer satisfaction has been recognized through various professional development opportunities, including workshops on communication skills and multichannel support. I am passionate about creating positive interactions and ensuring compliance while multitasking effectively across diverse channels.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance

Jan 2018 - Feb 2018 (1 month)

Engaged in customer service activities including order management and improving customer experience. Developed skills in communication and critical thinking while managing customer inquiries and administrative tasks.

Order Management Customer Communications Problem Solving Administration Customer Experience Time Management Upselling Collaboration

Customer Service Representative

Advanced Call Centre Technologies

Jan 2016 - Dec 2016 (11 months)

Provided customer service support through order processing, communication, and problem-solving. Collaborated with internal teams to enhance customer experience and ensure compliance while multitasking across diverse channels.

Order Processing Customer Communications Problem Solving Collaboration Upselling Compliance Customer Experience Multitasking Time Management

Education

Degrees, certifications, and relevant coursework

Sam Sharpe Teachers’ College

Bachelor's degree, Secondary Mathematics and Science

2012 - 2016

Completed a Bachelor's degree in Secondary Mathematics and Science, focusing on critical areas such as Science Methodology, Mathematics Methodology, Literacy across the Curriculum, Teaching students with special needs, Classroom Assessment, and Strategies of teaching and learning.

Cornwall College

High School Diploma, General Education

2007 - 2012

Studied various subjects including Mathematics, Biology, Physics, Chemistry, Information Technology, Geography, English, and Spanish, achieving notable grades in Caribbean Examination Council (CXC) assessments.