Rodel Ross TLeon
@rodelrosstleon
Dedicated customer service associate with a focus on patient care.
PhilippinesWhat I'm looking for
I am a committed customer service associate with a solid background in handling medical records and providing exceptional support. My experience at AJT Diabetic as a Medical Records and Prescription Forms Specialist honed my skills in managing patient orders and ensuring compliance with healthcare regulations. I thrive in fast-paced environments, where I can utilize my strong communication skills to foster positive interactions with patients and healthcare professionals alike.
Throughout my career, I have consistently demonstrated my ability to manage multiple tasks efficiently while maintaining a high standard of service. My time at Teleperformance as a Customer Service Representative allowed me to develop my problem-solving skills and adapt quickly to new tools and processes. I take pride in my ability to de-escalate tense situations and turn negative experiences into positive outcomes, ensuring customer satisfaction and loyalty.
Experience
Work history, roles, and key accomplishments
Medical Records and Prescription Forms Specialist
AJT Diabetic
Jul 2024 - Jul 2025 (1 year)
Responsible for obtaining and organizing all necessary documents to process patient orders for diabetic supplies and sleep medicine requirements. Handled both inbound and outbound calls with patients and doctors' offices to ensure seamless communication and efficient service delivery.
Customer Service Representative
Teleperformance
Apr 2023 - Apr 2024 (1 year)
Provided customer support through live chat, addressing and resolving issues related to billing, account modifications, inquiries, and technical problems. Consistently met or exceeded key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
Bartender/Waiter
108 Session Road Café
Jul 2019 - Mar 2023 (3 years 8 months)
Responsible for taking orders, mixing and serving drinks, and providing excellent customer service. Increased sales with a new drink menu and assisted with events.
Education
Degrees, certifications, and relevant coursework
Bulacan Polytechnic College
Vocational DTS SMAWNCII, DTS SMAWNCII
2014 - 2015
Completed a vocational program focusing on DTS SMAWNCII. Gained practical skills and knowledge in this specialized field.
Vinzons Pilot High School
High School Diploma, General Studies
2009 - 2014
Completed secondary education, developing foundational academic skills. Engaged in various subjects to prepare for further studies.
Hagonoy East Central School
Elementary Education, General Studies
2003 - 2009
Completed elementary education, building fundamental literacy and numeracy skills. Participated in early academic and social development.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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