CGChristian Jericho Gaurino
@christianjerichogaur
Customer service professional with BPO expertise delivering accurate, empathetic support and process improvement.
PhilippinesWhat I'm looking for
I am a customer service professional with over three years of BPO experience, recognized for clear communication, attention to detail, and a customer-first mindset. I have supported U.S.-based urgent care facilities, handled inbound/outbound calls, managed orders, and ensured HIPAA-compliant patient and administrative processes.
I have led teams as a Temporary Team Leader, performed data analysis and 1-on-1 coaching to improve agent performance, produced weekly client reports, and streamlined order validation and live order entry processes. I am adaptable, reliable in fast-paced environments, and focused on resolving issues efficiently while maintaining accuracy and professionalism.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Amerihealth Group LLC
Aug 2025 - Dec 2025 (4 months)
Provided administrative and patient support for an urgent care facility handling inbound/outbound calls, fax management, eligibility checks, and appointment reminders while ensuring HIPAA compliance and accuracy.
Temporary Team Leader
Quantrics Enterprises, Inc.
Sep 2024 - Apr 2025 (7 months)
Led coaching and quality improvement initiatives by analyzing agent processes, performing 1:1 coaching, delivering weekly reports, and coordinating client meetings to drive segment performance.
Live Order Entry Specialist
Quantrics Enterprises, Inc.
May 2023 - Sep 2024 (1 year 4 months)
Validated and processed orders from marketing specialists, verified customer information, updated databases, handled order modifications, and responded to helpdesk inquiries regarding order status.
Customer Service Advocate
Concentrix Dakl Philippines
Jan 2022 - Feb 2023 (1 year 1 month)
Analyzed claims and pre-authorizations, updated benefit information, maintained provider records, and resolved provider and specialist inquiries to ensure accurate patient scheduling and claims processing.
Education
Degrees, certifications, and relevant coursework
Bicol State College of Applied Sciences and Technology
Bachelor of Science in Architecture, Architecture
2011 - 2016
Pursued Bachelor of Science in Architecture from June 2011 to April 2016 (undergraduate).
Philippine Computer Foundation Colleges Inc.
NC II, Animation
2009 - 2009
Completed Animation NC II TESDA training from June to August 2009.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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