Open to opportunities

Cataloña Katherine

@cataloakatherine

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Dedicated medical record specialist with strong customer service skills.

Philippines

Message

What I'm looking for

I seek a role that fosters growth, values creativity, and emphasizes teamwork.

I am a committed Medical Record Specialist with a focus on enhancing healthcare delivery through accurate data management and patient information handling. My experience includes training and mentoring employees to maximize team performance while ensuring compliance with data privacy regulations such as HIPAA. I take pride in my ability to maintain the integrity and accessibility of medical records, which is crucial for effective patient care.

In addition to my technical skills, I have a robust background in customer service, having worked in various roles where I provided excellent support and resolved issues efficiently. My proficiency in using tools like Zendesk and Google Suite has allowed me to streamline processes and improve customer interactions. I am passionate about contributing to organizational growth and success through my knowledge, creativity, and dedication.

Experience

Work history, roles, and key accomplishments

Medical Record Specialist

Prior Authorization

Nov 2023 - Feb 2025 (1 year 3 months)

Trained and mentored employees to maximize team performance and ensured accurate recording, secure storage, and appropriate access to patient health information. Managed and maintained data quality, integrity, and accessibility within the organization.

Medical Records HIPAA)Data Privacy Data Quality Team Leadership Training Compliance Healthcare Delivery

Customer Service Representative

Concentrix CVG

Oct 2022 - Nov 2023 (1 year 1 month)

Provided chat and email support, responding to customer inquiries and offering accurate, timely information. Resolved customer issues, complaints, and technical problems through various communication channels.

Zendesk Google Suite Slack Calendly MS Office Customer Service Troubleshooting Sales Pipeline Management CRM

Customer Service Representative

ECE Contact Center

Jul 2021 - Sep 2022 (1 year 2 months)

Provided excellent customer resolution, collected payments, and processed customer pay stubs and documents. Promoted from chat support to back office and then to the collections team.

Customer Service Payment Processing Documentation Chat Support Email Support Conflict Resolution Data Entry Communication Problem Solving Team Leadership

Sales Account

Inspiro

Apr 2021 - Jun 2021 (2 months)

Responsible for taking orders and addressing customer inquiries, providing effective resolutions for product and item-related concerns. Maintained high customer satisfaction through clear communication and problem-solving.

Customer Service Order Taking Product Knowledge Conflict Resolution Communication Sales Data Entry Problem Solving Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Negros Oriental State University

Bachelor of Science, Geodetic Engineering

Studied Geodetic Engineering at Negros Oriental State University. This program provided a comprehensive understanding of surveying, mapping, and spatial data management.

Siaton Science High School

High School Diploma, General Studies

Completed Senior High School at Siaton Science High School, focusing on a science-oriented curriculum. This period built a strong foundation in scientific principles and critical thinking.

Carmel High School

High School Diploma, General Studies

Attended Junior High School at Carmel High School. The curriculum provided foundational knowledge across various subjects, preparing for further academic pursuits.