Cataloña Katherine

Trained and mentored employees to maximize team performance and ensured accurate recording, secure storage, and appropriate access to patient health information. Managed and maintained data quality, integrity, and accessibility within the organization.

Provided chat and email support, responding to customer inquiries and offering accurate, timely information. Resolved customer issues, complaints, and technical problems through various communication channels.

Provided excellent customer resolution, collected payments, and processed customer pay stubs and documents. Promoted from chat support to back office and then to the collections team.

Responsible for taking orders and addressing customer inquiries, providing effective resolutions for product and item-related concerns. Maintained high customer satisfaction through clear communication and problem-solving.

Studied Geodetic Engineering at Negros Oriental State University. This program provided a comprehensive understanding of surveying, mapping, and spatial data management.

Completed Senior High School at Siaton Science High School, focusing on a science-oriented curriculum. This period built a strong foundation in scientific principles and critical thinking.

Attended Junior High School at Carmel High School. The curriculum provided foundational knowledge across various subjects, preparing for further academic pursuits.

Completed elementary education at Felipe Tayko Memorial School. This period focused on fundamental subjects and basic academic skills.